If you have a complaint, please tell us. We want your feedback as an opportunity to improve our business and customer service.You can make a complaint by:
- Contacting us via the Help Center or;
- Contact Us through the channels noted on our website.
When making a complaint, please let us know the following information:
- Your Name and Email Address
- A brief description of the issue
- Order number, the product name and serial number, if applicable
- Date of purchase
We will respect our customers’ privacy in relation to any personal information given to us.
Big Box Products Pty Ltd
1017-1019 Burke road
Camberwell Melbourne Victoria 3124