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  • Australian Owned
  • Renowned Brands
  • Delivery Australia Wide


If you have a complaint, please tell us. We want your feedback as an opportunity to improve our business and customer service.You can make a complaint by:

  • Contacting us via the Help Center or;
  • Contact Us through the channels noted on our website.

When making a complaint, please let us know the following information:

  • Your Name and Email Address
  • A brief description of the issue
  • Order number, the product name and serial number, if applicable
  • Date of purchase

We will respect our customers’ privacy in relation to any personal information given to us.

Big Box Products Pty Ltd
1017-1019 Burke road
Camberwell Melbourne Victoria 3124