Complaints Policy

If you have a complaint, please tell us. We want your feedback as an opportunity to improve our business and customer service.You can make a complaint by:

• Contacting us via the Help Center or;
• Contact Us through the channels noted on our website.

When making a complaint, please let us know the following information:

• Your Name and Email Address
• A brief description of the issue
• Order number, the product name and serial number, if applicable
• Date of purchase

We will respect our customers’ privacy in relation to any personal information given to us.

Big Box Products Pty Ltd
ABN: 84 626 489 496

1017-1019 Burke Road
Camberwell Victoria 3124