Big Box Products Pty Ltd - Shipping and Delivery Policy
We want each order to reach you as quickly as possible
So that you know what to expect, we provide some general guidelines here, though the timing of delivery of your order may be slightly different to that outlined below.
We currently use Direct Freight as our preferred Delivery Partner to deliver your products safely and quickly.
Delivery rates are automatically applied at the time of order. Our web site at www.bigboxproducts.com.au is updated regularly with rates as specified by our preferred delivery partner.
If no one is at the delivery address
If at the time of delivery no one is available, goods will not be left at gates or outside doors. Usually, Big Box Products will confirm a delivery time and date with you prior to delivery being made. At the time of order, please include your best contact person and phone number so the driver can confirm delivery time if applicable.
Delivery times usually take between 1 to 6 working days for Australian deliveries and sometimes longer for remote areas. These are estimates only.
These delivery times relate only to business days, Monday to Friday, and exclude weekends and Australian public holidays.
As a general rule, deliveries take 3 days with the exception of Perth, Darwin and rural deliveries which can take 4 to 6 days.
Whilst we make every effort to deliver by the estimated timeframe, all dates specified are estimates only. We have aligned ourselves with transport partners who we believe will always do their best to deliver products by the estimated delivery date. We can’t be held liable for loss or damage resulting from late delivery, but we will do our best to help you in these circumstances.
We usually notify you of the status of your order within 24hrs (next business day), to let you know how your order is progressing, or when it has been shipped. In cases where we have run out of a particular item, we will contact you by email or phone as soon as possible to discuss your order if we cannot dispatch the item to you within 7 days.
We will send to you by email the delivery details including an estimated delivery timeframe and consignment number, so you can track your delivery online. It will also include any delivery instructions you have provided, eg ‘Please leave with Anthony in Parts’.
There are occasions where external factors completely outside of the control of our delivery partners can delay a delivery, despite their best endeavours, so we do ask for your patience and cooperation in these circumstances.